ReelPix User Agreement

1. Subject of the Agreement

1.1. The subject of this User Agreement (hereinafter referred to as the "Agreement") is the relationship between Limex Middle East L.L.C-FZ, the developer and owner of the "ReelPix" application (hereinafter referred to as the "Owner"), and the user of the application (hereinafter referred to as the "User") regarding the use of the "ReelPix" application.

1.1.1. The "ReelPix" application is available for installation and use on devices with Android and iOS operating systems. To download the Application, users must access the App Store and Google Play.

1.2. The "ReelPix" application provides the User with the opportunity to view movies, series, and other video content (hereinafter referred to as the "Content") continuously and around the clock under the following conditions:

1.2.1. Viewing Content is provided on a free trial basis. After the trial period ends, the User may choose one of the following options for continued use of the Service: Purchase of specific Content or Subscription to Premium Access.

2. Terms Used in the Agreement. Virtual Currency.

2.1. "Service" – A set of functional capabilities of the Application provided by the Owner to the User for viewing video content, managing personal data, configuring the profile, and other services available through the Application's interface. The Service may include both free and paid features.

2.2. "Paid Service" – Specific functional features or services within the Service whose use implies payment by the User. Paid Service may be available on a periodic subscription basis and may be partially or fully paid using virtual currency (points) credited for actions described in this Agreement.

2.3. "Device" – Any technical device on which the Application, downloaded from Google Play or App Store, can be installed.

2.4. Purchase of Specific Content – A type of Paid Service where the User may pay for access to a particular movie, series, or other material for a certain period of time or indefinitely (depending on the purchase terms).

2.5. Subscription to Premium Access – A type of Paid Service where the User may subscribe for a fee, granting unlimited access to all Content in the Application for the selected period (the duration depends on the subscription type).

2.6. Alternatively, the User has the option to partially or fully pay for the use of the Service using virtual currency—points credited for registration, inviting friends, daily viewing of Content, and watching advertisements.

2.7. A complete list of available subscription types, their descriptions, cost, as well as terms for purchasing specific Content and rules for earning/using points are located inside the Application itself.

3. General Provisions

3.1. The fact of installing the Application on the User’s Device, regardless of whether the User begins to use its functionality (fully or partially), means unconditional agreement with all clauses of this Agreement.

3.2. The Owner has the right to make any changes and/or additions to this Agreement at any time, notifying the User by publishing the updated version of the Agreement in open access.

3.3. Use of the Application after any changes and/or additions to the Agreement means the User's agreement with such changes and/or additions.

3.4. If the User does not agree with the terms of the Agreement in whole or in part, and/or with the changes/additions made, he must immediately cease using the Application.

3.5. During the use of the Application, advertising materials may be displayed. The Owner reserves the right to determine the format, volume, and content of advertising materials.

3.6. The User has the option to register in the Service for new Users or log in for already registered Users via social networks. Registration via social networks is optional and allows synchronization of profile data across various devices. Using this feature implies the User’s agreement with the conditions for processing personal data as outlined in the Owner’s Privacy Policy.

4. Conditions for Providing Paid Services

4.1. General Provisions for Providing Paid Services

4.1.1. Payment and use of Paid Services confirms that the User accepts these Conditions for Providing Paid Services in full, as well as other conditions applicable when using the Application.

4.1.2. Lack of familiarity with the Agreement does not exempt the User from responsibility for non-compliance.

4.2. Payment Process, Refunds, and Cancellation of Paid Services

4.2.1. Payment for Paid Services is made through third-party payment systems; the Owner does not accept payments directly from Users. Relationships between payment systems and the User are governed by the terms of the agreement between the User and those parties. Questions related to payment for Paid Services should be resolved by contacting payment system operators without involving the Owner.

Payment methods and procedures for payment systems:

• App Store: https://support.apple.com/en-us/111741
• Google Play: https://support.google.com/googleplay/answer/4646404?hl=en&co=GENIE.Platform%3DAndroid

4.2.2. When paying for a Premium Access Subscription, the User agrees that payment systems will deduct the subscription fee for the next billing period automatically upon completion of the current paid period (automatic renewal).

4.2.3. The cost of Paid Services and the method of charging may be changed by the Owner at any time. Changes take effect at the start of the new billing period and do not apply to the current period being used under the previous conditions.

4.2.4. If the User continues to pay for services at the new prices after changes are made, this will be considered automatic acceptance of the new service conditions.
The Owner reserves the right to remove or add Content to the Application without prior notice or consent from the User.

4.2.5. Refund of funds is carried out in the following cases and manner:

No refund rights:

1) Refunds for purchases made using points (virtual currency) are not issued.

2) Refunds for the purchase of specific Content (e.g., a specific movie or series) are not possible, as access to such Content is fully and immediately opened to the User after payment.

Right to a refund:

1) Refunds are possible only when subscribing to Premium Access and are made proportionally to the unused period of the subscription as of the date of submitting the refund request.

4.2.6. To request a refund, the User sends a request in free form to the Owner, specifying personal data, payment details, and the reason for the refund. The request can be sent by any available method, including email, feedback form in the Application, or other communication channels specified by the Owner.

4.2.7. Upon receiving the request, the Owner checks the payment information and, if the right to a refund is confirmed, refunds the money within 10 (ten) business days from the date of receipt of the request.

4.3. Cancellation of the Subscription to Premium Access is possible at any time before the end of the current billing period.

4.3.1. In case of cancellation of the Subscription to Premium Access, the User retains the ability to use it until the end of the paid period, provided the User has not requested a refund for the unused portion. Subscription fees for the next billing period will not be charged if the subscription is canceled.

5. Rights and Obligations of the Parties

5.1. Rights and Obligations of the User

5.1.1. The User undertakes to use the Application only for lawful purposes, comply with UAE and international legislation, as well as the rights and legitimate interests of the Owner and other legal owners of relevant rights and results of their intellectual activity. All property and non-property rights to the Application remain with the Owner and other legal owners of the relevant rights.

5.1.2. When using the Application, the User shall not perform the following actions:

1. Copy, sell, provide for temporary use, or transfer the Content of the Application to a third party;
2. Fraudulently bypass, reverse engineer, modify, deactivate, or otherwise interfere with security technologies used in the Application, or assist in such actions or incite others to commit them;
3. Perform actions aimed at destabilizing the operation of the Application, as well as any actions violating the rights of the Owner and/or third parties;
4. Access Paid Services in a manner not provided for by this Agreement.

5.1.3. The User is obliged to take appropriate measures to ensure the safety of his account (including email address) and password and is responsible for all actions performed in the Application under his account (login and password), as well as for any consequences that could have been caused or were caused by such use.

5.1.4. The User has no right to transfer, assign, sell, or grant the use of his account in the Application to third parties.

5.1.5. The legal representative of a minor guarantees that access to the Application and its use by minors (i.e., persons under the age of eighteen) is done under his control, in compliance with restrictions established by applicable international legislation and this Agreement. An adult User shall not, under any circumstances, provide minors with access to content intended for adult Users and prohibited for minors.

5.1.6. The User may use the Application only for personal non-commercial purposes. It is forbidden to use the Application for public display of content, even on a gratuitous basis.

5.2. Rights and Obligations of the Owner

5.2.1. The Owner reserves the right to make changes to the functionality of the Application, temporarily suspend its operation, or stop providing the Service altogether. These actions may be associated with technical work, updates, modernization, or other justified reasons. The User's right to a refund in cases provided for by this Agreement remains valid and is not affected by changes in the operation of the Application or its termination.

5.2.2. In some cases, the Content of the Application may become unavailable due to restrictions imposed by companies owning licenses to such Content or for other reasons, including technical issues. In such cases, the Owner will not be held responsible to the User for the unavailability of such Content. If Content is excluded or replaced during the term of a Paid Service subscription, the User may request either a refund of the paid amount or reasonable replacement for the unavailable Content.

5.2.3. The Owner may make changes to the conditions for providing the Service. By continuing to use the Application or making purchases after the publication of new conditions, the User automatically agrees to them.

If the User purchased Paid Services before the changes were made, the new conditions will still apply:

1) to all use of the Service, including previously purchased Paid Services;

2) to all future purchases (until the next update of the conditions).

Users are advised to regularly review the current version of the Agreement, placed in the Application.

5.2.4. The Owner has the right, and the User consents, to send messages of an advertising, organizational, and technical nature.

5.2.5. The Owner has the right, and the User gives consent, to show him advertisements placed in the Application and/or during the demonstration of Content. If the User does not agree with this clause of the Agreement, he must immediately cease using the Application.

5.2.6. The Owner has the right to establish additional restrictions when using the Application.

5.2.7. The Owner undertakes to provide the User with the opportunity to use the functionality of the Application.

6. Limitation of the Owner's Liability

6.1. The Owner is not liable to the User for the content and accuracy of the materials, information, and content placed in the Application, as well as for the User's actions when using the Application.

6.2. The Owner is not responsible for technical failures or other problems with any telephone networks or services, computer systems, servers or providers, computer or telephone equipment, software, email service failures, or script errors for technical reasons.

6.3. The Owner is not liable for uninterrupted operation of the Application, cessation of the User's access to the Application, preservation of the User's login and password; for losses incurred by Users due to technical failures in the operation of the Application.

6.4. The User bears sole responsibility for the safety of his login and password and for losses that may arise due to their loss or unauthorized use. Users are advised to change their passwords regularly.

6.5. The Owner is not liable for damage caused to the User and/or his property resulting from the use of the Application.

6.6. The Owner is not liable to the User or third parties for any direct, indirect, unintentional damage, including lost profits, harm to honor, dignity, or business reputation, caused in connection with the use of the Application.

6.7. The Owner is not liable to third parties for the User's breach of the terms of this Agreement.

6.8. In case third parties file claims against the Owner related to the User's use of the Application, the User undertakes to resolve the disputes at his own expense and, if necessary, compensate for any damage caused.

6.9. The User is responsible for timely payment of all provided Paid Services and for providing the details of a valid credit card or other payment method in the Application.

7. Final Provisions

7.1. Rights to the Application and Paid Services belong to its developer - Limex Middle East L.L.C-FZ.

7.2. Limex Middle East L.L.C-FZ does not guarantee high-quality video in case the user's technical means of accessing the Internet do not meet minimum requirements (channel width not less than 5 Mbps).

7.3. Relations between the User and Limex Middle East L.L.C-FZ under this Agreement are governed by the laws of the UAE and international legislation. Disputes will be considered by the court at the location of Limex Middle East L.L.C-FZ.

7.4. The Agreement is concluded for an indefinite period and applies to Users who have actually installed the Application and have not removed it from their device.

7.5. For any complaints, questions, or suggestions regarding the operation of Paid Services, Users may contact Limex Middle East L.L.C-FZ at the email address: [email protected] . When filing a complaint with Limex Middle East L.L.C-FZ, the User must provide documents confirming the validity of the complaint and indicate his account details for Paid Services.